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Shipping Policy

Thank you for visiting and shopping at the Social Scent company. We know these things can be a bit of a hassle but we have designed our shipping policy to be as affordable and transparent as possible. The following information sets out  what you can expect when it comes to shipping costs and delivery times: 


Domestic Shipping Policy


Shipment processing times and Service

We lovingly craft our products to order so please allow time for candle curing and delivery to your special place . All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. Pass the Parcel is our main courier.

Busy Periods

During our busiest times of the year, we kindly ask for your patience as shipments may be delayed by a few days if we are experiencing a high volume of orders. If there will be a significant delay in shipment of your order, we will ensure to contact you via email or telephone.
 

Flat Rate Shipping

We offer a maximum flat rate of $9.90 for shipping within New Zealand, with the exception of Rural areas, which are charged at $13.25. This ensures that you know exactly what you'll be paying for shipping, without any surprises.

Free Shipping

Spend $100 or more, and you'll qualify for free shipping. It's our way of rewarding you for your larger orders and making your shopping experience even more enjoyable.

Delivery Notes

If you have any specific delivery instructions or messages, we will forward them to the Courier Driver through the delivery notes. Please note that while we will do our best to communicate your requests, we cannot guarantee that the drivers will always be able to accommodate them, as this aspect of the delivery process is beyond our direct control.\

 

Address Verification

To ensure smooth and accurate delivery, we kindly request that you carefully double-check your shipping address during the order placement. Orders are printed and dispatched using the details you provide, so accuracy is crucial.

 

 

We strive to provide affordable and reliable shipping services to enhance your shopping experience. If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to us at info@socialscent.co.nz

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